Privacy policy

Last updated: December 23, 2025

KoolCool operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to deliver the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you. It does not include anonymous or de-identified information.

Depending on how you interact with us and where you live, we may collect or process the following categories of personal information:

  • Contact details such as your name, billing and shipping address, phone number, and email address

  • Financial information such as payment card details, transaction data, and payment confirmations

  • Account information including usernames, passwords, preferences, and settings

  • Transaction information including items viewed, added to cart or wishlist, purchased, returned, or exchanged

  • Communications you send to us, including customer support enquiries

  • Device information such as IP address, browser type, and device identifiers

  • Usage information regarding how you interact with and navigate the Services

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, contact us, or otherwise provide information

  • Automatically through your use of the Services, including through cookies and similar technologies

  • From service providers who help us operate our business and Services

  • From partners or other third parties, where permitted by law

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving the Services
To process payments, fulfill orders, manage your account, arrange shipping, handle returns or exchanges, remember your preferences, enable reviews, and improve and personalise your shopping experience.

Marketing and Advertising
To send promotional communications by email or other channels, and to display relevant advertisements based on your interactions with the Services.

Security and Fraud Prevention
To authenticate accounts, protect transactions, detect fraud or malicious activity, and maintain a safe and secure shopping environment.

Communicating With You
To provide customer support, respond to enquiries, and maintain our relationship with you.

Legal and Compliance Purposes
To comply with applicable laws, respond to legal requests, enforce our policies, and protect our rights and the rights of others.

How We Disclose Personal Information

We may share your personal information in the following circumstances:

  • With Shopify, service providers, and vendors who help us operate the Services (such as payment processing, analytics, fulfillment, and customer support)

  • With marketing and advertising partners to show you relevant promotions, subject to applicable law

  • When you request or consent to such disclosure, for example to ship products or use social media integrations

  • With affiliates within our corporate group

  • In connection with a business transaction such as a merger, sale, or bankruptcy

  • To comply with legal obligations or protect the rights, safety, and security of KoolCool and others

Relationship With Shopify

Our store is hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information may be transferred to Shopify and its partners, including to countries outside your place of residence.

Shopify may also process personal information to provide enhanced features, such as personalised advertising. Shopify is responsible for this processing and for responding to related rights requests. More information is available in the Shopify Consumer Privacy Policy.

Third-Party Websites

The Services may include links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those third parties. You should review their policies before providing any personal information.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us with personal information, please contact us so we can delete it.

Security and Retention

We use reasonable safeguards to protect your personal information, but no system is completely secure. Information sent to us may not be secure during transmission.

We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including:

  • The right to access or know what personal information we hold about you

  • The right to request deletion of your personal information

  • The right to correct inaccurate information

  • The right to data portability

  • The right to opt out of certain uses, including targeted advertising

You may also opt out of promotional emails at any time using the unsubscribe link. We may still send non-promotional messages related to your account or orders.

Requests can be made through the Services or by contacting us. We may need to verify your identity before processing requests, as permitted by law.

Complaints

If you have concerns about how we handle your personal information, please contact us. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on recognised legal mechanisms to protect international data transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and the “Last updated” date will be revised accordingly.

Contact

If you have questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, contact us at:

Email: support@keepitkoolcool.com
Address: 532 Herrmann Drive, AL 93940, United States