Shipping policy

Shipping Policy

Thanks for shopping with KoolCool. Below you’ll find everything you need to know about how and when your order will arrive.

Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays).
Once your order has shipped, you’ll receive a confirmation email with tracking details.

Shipping Times

United States
Orders shipped within the USA typically arrive in 3–5 business days after dispatch.

International Orders
International shipping typically takes 7–12 business days, depending on your location and local customs processing.

Delivery times are estimates and may vary due to carrier delays, customs checks, or peak shipping periods.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

Customs, Duties & Taxes (International Orders)

International orders may be subject to customs duties, taxes, or import fees set by your country. These charges are the responsibility of the customer and are not included in our shipping rates.

Tracking Your Order

As soon as your order ships, we’ll email you tracking information so you can follow your delivery every step of the way.

Lost or Delayed Packages

If your order hasn’t arrived within the expected timeframe, please contact us and we’ll be happy to help.

Contact Us

For any shipping questions or order support, email us at:
support@keepitkoolcool.com